• Linux Hardening
- SSHD server has been hardened.
- hardened host.conf
- hardened sysctl.conf
Misc. Hardening
- Temporary Space
System Hardening
- /tmp and /var/tmp have been hardened
- /dev/shm & /proc have been hardened
- Restricted utilites like GET,wget,gcc
- Removed all unused software from the server
- Potentially dangerous php functions been disabled
- Logwatch has been installed

• Windows Hardening
- Latest Windows Update patches installed.
- Hack-proof password protection.

NOTE: We recommend purchasing our Standard OS Hardening package as it also contains firewall installation and configuration.

• cPanel Hardening
- Default Secure WHM Tweak Settings
- Disable Anonymous FTP
- Default Secure EXIM
- Install IP's
- Set Resolvers
- Enable Shell Fork Bomb Protection
- Enable Php open_basedir Tweak
- Disable the system's c and c++ compilers for unprivileged
- Set up System Mail Preferences
- Secure /tmp, /var/tmp, dev/shm/
- Prevent the user 'nobody' from sending out mail to remote addresses (php and cgi scripts generally run as nobody if you are not using phpsuexec and suexec respectively.)
- Disable or Enable Demo Mode
- Select from "Users" the "demo" account and click "Modify" then click "Disable" if it exists

• Plesk / Helm
- Latest patches / updates installed.

• Server Management
Server Management only covers Supported OS's and Control Panels and does not cover third-party scripts, third-party software, or adult content web sites.
• Customer has root/admin access
• Kernel Upgrades / Third Party Upgrades not covered.

• Basic Ping Monitoring
Basic ping monitoring in 10 minute intervals included at no extra cost.
• E-Mail Alert Notification (You are notified immediately via e-mail of any alerts our system detects)

NOTE: Technician response not included. For technician response, order Emergency Response with this package.

• Server Management
Server Management only covers Supported OS's and Control Panels and does not cover third-party scripts, third-party software, or adult content web sites.
• Customer has root/admin access
• Kernel Upgrades / Third Party Upgrades not covered.

• Service Monitoring in 10 minute intervals (FTP, SSH, SMTP, HTTP, HTTPS, POP3, IMAP, IMAPS, POP3S, MySQL, Cold Fusion, Terminal Services) [choose 3 services]
• E-Mail Alert Notification (You are notified immediately via e-mail of any alerts our system detects)

NOTE: Technician response not included. For technician response, order Emergency Response with this package.

• Server Management
Server Management only covers Supported OS's and Control Panels and does not cover third-party scripts, third-party software, or adult content web sites.
• Customer has root/admin access
• Kernel Upgrades / Third Party Upgrades not covered.

• Service Monitoring in 10 minute intervals (FTP, SSH, SMTP, HTTP, HTTPS, POP3, IMAP, IMAPS, POP3S, MySQL, Cold Fusion, Terminal Services) [choose 6 services]
• E-Mail Alert Notification (You are notified immediately via e-mail of any alerts our system detects)

NOTE: Technician response not included. For technician response, order Emergency Response with this package.

NOTE: In addition to the Emergency Response plan you MUST subscribe to one of the above monitoring plans. The level of Monitoring your server receives depends on your Management plan above.

• Service monitoring every 5 minutes
• If any service / ping / process dictated in your management plan fails for more than three times, our Technicians will investigate your server.

• Technicians will attempt to re-start any failed services or processes and/or re-start your server if it does not respond to ping.
• Technicians will open a Support ticket and inform you of their findings if your services / system can not be brought back online.

Our staff will then work with you and give you options on bringing your services/system back online.

• Check intrusion detection.
• Check / Upgrade installed software to prevent vulnerability.
• Scan all ports and close unwanted open ports.
• Check /tmp and secure if needed.
• Check for hidden processes and kill if needed.
• Check for bad blocks in partitions.

• Check / Fix file permissions.
• Check / Fix if kernel has ptrace vulnerability.
• Check memory status.
• Check /Close open relays.
• Check / Fix partitions without enough space.
• Check / Correct the size of log files. It's better that the log size remains in MBs.
• IPChains installation and configuration.

From time to time, you may find the need to install a third-party script or software application. Our technical support staff can perform this for you and configure it to meet your needs.

You may also hire our technical support team to upgrade the kernel of your server. Simply contact sales to arrange for a kernel upgrade or third party installation.

DDOS attacks and server intrusions can potentially damage your business financially by racking up high bandwidth overage charges, server admin time, and OS reload fees.

When purchased, Disaster Protection Insurance allows you to recover from such attacks without incurring any OS Reload charges, bandwidth overages, or server administration charge.

Technicians will examine the server and secure the breach if possible, mitigate DDOS attacks, and/or recommend an OS reload if breach is severe.

POLICY INFORMATION

• Disaster Protection Insurance must be purchased in advance of any attacks in order to be eligible.
• ZipServer technicians must be able to access your server via root access to determine the nature of the attack or breach to determine if your server is covered by this policy.
• Normal bandwidth overages due to high server usage are not covered.
• Customer must make reasonable attempt to secure server prior to any breaches to help minimize intrusions and/or attacks (purchase of Server Hardening highly recommended).