Can I pay for my server with PayPal?
Yes! Go through the signup forms normally and select PayPal as your payment option. In fact, PayPal is the preferred payment method of ZipServers.
How do you bill each month?
ZipServers.com bills your account on the 1st of each month. You will receive an invoice 5-days prior to the 1st. Invoices must be paid by the 3rd of each month to avoid disconnection. If your server is disconnected, your account will be assessed 3650 ZipReward points. If payment is not received by the 5th of each month, your server is taken offline and reclaimed back to our inventory.
Are there certain countries ZipServers does not accept orders from?
Due to high fraud and embargo reasons, we do not accept orders from the following countries:
Iraq, Vietnam, Libya, Iran, North Korea, Cuba, Egypt, Malaysia, Thailand, Indonesia, Syria, Romania.
What comes pre-installed on my new server?
We do a standard installation of the Operating System you choose. If you want additional software packages added to your server you must request it. Just type in your request in the special requests and notes section of the online order form. Third party installs are additional and billed at $50/hour.
When will my server be ready after I place my order?
Server setup is usually less than 24 hours after your order has been verified. However, server setup may take up to 72 hours depending on demand and availability. Rest assured, we want your business and will do our best to get your server online as soon as possible.
Do you offer a FTP/NAS solution?
Yes! Options are available from our order forms.
Do you apply upgrades and patches? Do you do these automatically?
We automatically install any upgrades and patches to your Operating System unless you opt-out.
Can I send my own RAM / Hard Drive / Hardware to upgrade my server?
No, ZipServers.com does not allow this. Servers are only upgradable with ZipServers.com hardware.
Can I create my own network with more than 1 server?
Yes, you can connect more than one server. You can connect two servers with a cross connect cable. Cross Connection is available for $20 setup and $20/month.
Do I get root access with my server? Can I install my own software?
Yes, you will have root access to your server. You may install any software you like on the machine once we have put it online for you. Remember that any outside third party software is not supported by our technical support team.

If I cancel my server will I receive a refund?
No, we do not issue refunds for prepaid services. If you wish to cancel your server you will need to do so by 5PM on the last day of the month before your next billing cycle. Choosing the right server for your needs is your responsibility when ordering. Please keep in mind we must purchase and place your server online which requires man hours and other expenses.

In addition, your server is subject to cancellation without refund if your web server is used for illegal activities, SPAMMING, or behavior detrimental to other ZipServers customers.

Do you allow IRC services on your servers?
We allow stand alone IRC servers that are not connected to global IRC networks such as Undernet, EFnet, DALnet and other IRC networks. IRC servers which establish and maintain connections to global IRC networks will be considered to be in violation of the Acceptable Use Policy.
Do you allow adult content on your servers?
Yes, legal adult content is allowed on our servers.

What is the charge for going over allotted bandwidth?
The cost for bandwidth overage is $0.50 per GB.

24x7 Customer Service
3650 pts = $50 Account Credit
7300 pts = $100 Account Credit
ZipRewards
 
 
  Copyright © 2004 - 2008, ZipServers, Inc. Legal     Site Map     Review Us and Get a $5 Credit!